In Person Payments

Penalty Schedule

Customer’s bills should be paid on or before the 15th of each month in order to receive the net price on the monthly bill. Payments received after the 15th of the month will incur a 10% late penalty.

Customers who have their water and / or sewer service discontinued for any reason will be charged a fee of seventy-five dollars $75.00 for both the disconnection and reconnection of services.

All accounts which remain unpaid on the 26th at 1:00 p.m. will be cut-off and assessed the service and reconnection fee. Customers will only be charged one $75.00 charge per bill for disconnection and reconnection of water, sewer, and gas at any one location, notwithstanding the reconnection charge for gas authorized in §19-3 11 of the municipal code.

After two return checks in a year (12 consecutive months) are presented, the City will refuse to accept checks, physical and electronic (ACH), as a valid form of payment. The fee for return checks is $30.00 plus any fees the bank charges the City for chargeback items.

Due to State Law with regard to privacy concerns, account or balance information can only be discussed with the account holder(s). 

If you reside in the same household or are a direct family member, your name must  be on the account to obtain any information. 

If you are not the account holder, but have power of attorney over an estate, please contact the billing office at (931) 379-7717 to be provided a list of the necessary documentation needed.